The following provisions (the “General Provisions”) apply to and govern the provision by QuikQ, LLC (“QuikQ”) to a merchant (“Merchant” and, together with QuikQ, collectively the “Parties” and each, a “Party”) of services related to QuikQ payment instruments presented to Merchant and are an integral part of, and are incorporated by reference in, the Merchant Agreement between QuikQ and Merchant (including these General Provisions, the “Merchant Agreement”). Capitalized terms used but not defined herein shall have the meaning set forth in the Merchant Agreement.
1.1 Term. The term “Term” shall mean, collectively, the initial term and any renewal term under the Merchant Agreement.
1.2 Payment Instruments. The term “Payment Instruments” shall not include those Payment Instruments supported by QuikQ’s technology but authorized, processed and settled by a third party other than a Service Provider (as defined in Section 10.7 below) (e.g., EFS RFID, Comdata RFID or proprietary cards of merchants). QuikQ reserves the right to suspend or discontinue the use of any particular type of Payment Instrument. QuikQ does not represent or warrant that the Services will be provided uninterrupted or error-free and hereby disclaims any representations and warranties not expressly set forth in the Merchant Agreement, including any implied warranties.
1.3 Merchant Locations Covered. The term “Merchant Locations” shall mean the travel stops, convenience stores, cardlock facilities and/or other facilities in the United States owned, operated, franchised, licensed or leased, in whole or in part, by Merchant, and at which customers (the “Customers”) may purchase motor fuel and other products and services through various payment means, including credit arrangements between such Customers and various credit issuers. The term “Merchant Locations” shall include: (i) Merchant Locations open to the public at commencement of the Term; (ii) Merchant Locations which are newly constructed or acquired by Merchant and opened to the public during the Term; and (iii) Merchant Locations of any subsidiary or commonly owned and controlled affiliate of Merchant. If Merchant sells or otherwise ceases to operate a Merchant Location, such location will no longer be considered a Merchant Location. Merchant shall promptly notify QuikQ of any new or discontinued Merchant Locations.
(a) Discount Agreements; Re-pricing. Merchant may during the Term be a party to or become a party to agreements with its Customers relating to product volume requirements, product discounts and other commercial terms (each a “Discount Agreement”) applicable to Customer’s purchases at Merchant Locations. Merchant shall give timely written notice to QuikQ of any discount or other information contained in any Discount Agreement which is relevant to and/or necessary for the processing of Transactions at Merchant Locations in accordance with the terms of any such Discount Agreement (“Discount Information”). Within forty- eight (48) hours following the delivery of any such notice, each of Merchant and QuikQ shall act in a commercially reasonable manner to process, authorize and settle (if applicable) Transactions pursuant to the Discount Information. In lieu of providing Discount Information directly to QuikQ, Merchant may agree in writing with QuikQ to conduct Merchant’s own adjustments to retail pricing pursuant to the Discount Information (“Re- pricing”). In the event the Parties agree that Merchant will conduct Re-pricing, Merchant shall send QuikQ, in a form and manner determined solely by QuikQ, electronic Re-pricing files for all Customers with Discount Agreements on a daily basis, or in real-time if applicable, to enable QuikQ to process and settle (if applicable) transactions.
(b) Fuel Discounts. In addition to the foregoing, Merchant shall offer to QuikQ discounts on Customer purchases of fuel made using a Payment Instrument (each, a “Fuel Discount”) in the applicable amount selected in the Merchant Agreement, if any, and QuikQ shall pass on to the Customers such Fuel Discount, as applicable, subject to the following additional terms and conditions:
(i) Retail Minus. Each “Retail Minus” Fuel Discount shall be subject to a $0.02 per gallon marketing fee (the “Marketing Fee”) that shall be added to the final amount charged by QuikQ to the Customer in each fuel purchase Transaction. For example, if Merchant selects a “Retail Minus” Fuel Discount of $0.05 per gallon in the Merchant Agreement, then for a Transaction in which a Customer purchases from Merchant fuel having a retail price of $2.00 per gallon, QuikQ shall be entitled to collect from the Customer $1.97 per gallon (i.e., $2.00 retail price, minus $0.05 Fuel Discount, plus $0.02 Marketing Fee) and obligated to remit to Merchant $1.95 per gallon (i.e., $2.00 retail price, minus $0.05 Fuel Discount).
(ii) Other Discounts. With respect to any “Cost Plus”, “Cost Minus”, or “Better Of” Fuel Discount, the cost basis shall be determined based on Oil Price Information Service (“OPIS”) rack information (using the OPIS rack average pricing) and freight, transportation and other applicable cost amounts (collectively, “Pricing Information”) provided to QuikQ by Merchant at least four (4) Business Days prior to the date such Fuel Discount applies. Any Pricing Information so provided shall remain in effect until Merchant timely provides to QuikQ updated Pricing Information. All Pricing Information shall be submitted on QuikQ’s standard Fleet/Merchant Relationship Authorization Form, as in effect from time to time, a copy of which will be provided by QuikQ to Merchant upon written request. QuikQ shall not be responsible or otherwise have any liability for, and hereby disclaims any liability with respect to, information maintained, provided or to be maintained or provided by OPIS, including, without limitation, with respect to any changes to or deletions of OPIS rack identification numbers. The Parties acknowledge and agree that “Cost Plus”, “Cost Minus”, and “Better Of” Fuel Discounts shall not apply with respect to purchases of any fuel other than diesel fuel.
2.2 Direct Bill Transactions. Merchant, during the Term, may be or become a party to agreements with its Customers pursuant to which such Customers will be directly billed by Merchant for any purchases made with a Payment Instrument at one or more Merchant Locations (“Direct Bill Transactions”). Merchant will carry the receivable for the Direct Bill Transaction, be responsible for all billing and payment, and bear all credit risk and the risk of loss of all uncollected amounts with respect to Direct Bill Transactions. Merchant shall promptly advise QuikQ of: (i) a Customer’s designation as a direct bill customer, and (ii) Merchant’s decision to restrict or terminate Customer’s designation as a direct bill customer. Notwithstanding anything to the contrary herein or in the Merchant Agreement, QuikQ shall not be required to provide any Services related to Direct Bill Transactions other than the collection and transmission of data related to the Direct Bill Transaction, which would include Transaction reporting under Section 5.5 below.
2.3 Funded Transactions. Transactions other than Direct Bill Transactions are “Funded Transactions”. The Parties acknowledge that Funded Transactions will be subject to the Merchant Agreement as to Merchant and QuikQ, and separately the credit terms and limitations of a separate services agreement or arrangement with the Customer.
2.4 Transactions – In General. For purposes of clarification, use of the defined term “Transactions” shall include and apply to both Direct Bill Transactions and Funded Transactions.
3.1 Point of Sale Devices. Within a commercially reasonable time from the Effective Date, Merchant, at its expense, shall provide and program its Merchant Location point of sale (“POS”) terminals to accept and process Payment Instruments. Merchant shall obtain and maintain configuration and licensing of Merchant’s POS devices to accept and transmit Transactions. Merchant shall provide prompt routing of Transaction data to QuikQ during the Term. Each of QuikQ and Merchant, at its own expense (as to its respective equipment and facilities), shall perform all commercially reasonable measures to establish and maintain during the Term operative communication lines between the POS devices and QuikQ to provide for continuing, uninterrupted Services.
3.2 Policies and Procedures. Merchant agrees to comply with and be bound by the terms and conditions specified in QuikQ’s policies and procedures relating to transaction authorization and processing and data security, as in effect from time to time, which are located on QuikQ’s website at https://www.quikq.com/general-provisions/security (the “Policies and Procedures”).
3.3 Acceptance of Payment Instruments by Merchant. Merchant shall accept and honor Payment Instruments tendered by Customers for use at Merchant Locations when such Payment Instruments are presented. Merchant shall not process through QuikQ any Transaction that QuikQ does not authorize. QuikQ shall have no obligation to settle such Transaction or to remit funds to Merchant in relation thereto in the event that Merchant (i) fails to submit its Re-Pricing files if and as required under Section 2.1 above, (ii) completes a Transaction that is not pre-authorized by QuikQ and is rejected by QuikQ, (iii) completes a Transaction through use of a Payment Instrument without following the Policies and Procedures, or (iv) fails to comply with the other terms of the Merchant Agreement or the Policies and Procedures. Each of QuikQ and Merchant, at its own expense, shall reasonably cooperate to timely conform its operations to the Policies and Procedures and any modifications thereto, as determined by QuikQ in its sole discretion.
Fees payable by Merchant under the Merchant Agreement shall be effectuated through deductions from the Aggregate Transaction Amount in the daily Settlement of Merchant’s account (as such terms are defined and addressed in Section 5 below) or, in the event that either (i) Transactions consist of solely Direct Bill Transactions or (ii) the Aggregate Transaction Amount is less than fees or Chargebacks (defined in Section 5 below), Merchant shall pay any fees or amounts due to QuikQ either in the next Settlement Amount or upon receipt of, and based on the terms of, an invoice therefor.
Obligations under Sections 5.1 through 5.4 shall apply commencing on the first date Customers conduct Funded Transactions at Merchant Locations.
5.1 Settlement. QuikQ shall cause the aggregate amount of authorized Transactions processed at Merchant Locations on any Transaction date (the “Aggregate Transaction Amount”), less any applicable fee (the “Settlement Amount”), to be timely remitted to Merchant, in accordance with the Merchant Agreement, the provisions of Section 2.1(b) (if applicable) and this Section 5, and the Policies and Procedures (the “Settlement”). Settlement shall occur by Automated Clearing House (“ACH”) direct deposit to Merchant’s bank account (or in such other manner as may be mutually agreed upon in writing by the Parties); provided that Settlement shall occur by ACH withdrawal from Merchant’s bank account if fees, Chargebacks (defined in Section 5.3) or other adjustments exceed the Aggregate Transaction Amount. The Settlement Amount shall be calculated and Settlement shall be consummated as set forth in the Merchant Agreement, subject to adjustments permitted under Sections 5.2, 5.3 and 5.4 hereof.
5.2 Settlement Disputes by Merchant. If Merchant disputes the accuracy of a Settlement Amount, it shall provide written notice thereof to QuikQ within thirty (30) days of Merchant’s receipt of such Settlement Amount. In such event, the Parties shall cooperate in good faith and with due diligence to resolve the dispute. In the event the Parties are unable to resolve the dispute, the dispute shall be finally resolved by arbitration pursuant to Sections 10.3 and 10.4 below. Upon resolution of such dispute, reconciliation shall be made within ten (10) Business Days by the Parties (and the next payable Settlement Amount shall be properly debited/credited, as the case may be). In the event that notice of a Merchant dispute regarding the accuracy of any Settlement Amount is not timely received by QuikQ, as set forth herein, Merchant shall be deemed to have waived its right to dispute the same and QuikQ shall have no liability in regard thereto. A “Business Day” shall be any day other than a Saturday, Sunday or U.S. federal holiday.
5.3 Transaction Disputes by Customer; Chargebacks. In the event a Customer disputes the accuracy of an authorized Transaction (whether due to mistake, third party fraud, or any other reason), QuikQ and Merchant shall cooperate in good faith with Customer to resolve such dispute. QuikQ shall have sole and final discretion to determine the resolution to such dispute. If QuikQ determines that a chargeback to Merchant (a “Chargeback”) of the amount of the disputed authorized Transaction is warranted, QuikQ shall reconcile the Transaction pursuant to Section 5.4 below. If QuikQ determines that additional funds are due Merchant, QuikQ shall make reconciliation in the next payable Settlement Amount.
5.4 Settlement Adjustment Events. Notwithstanding the fact that a Transaction was properly authorized by QuikQ and processed by Merchant, in the event that any of the following occurs, QuikQ shall be entitled to offset the applicable amount against the next payable Settlement Amount (or be reimbursed by Merchant therefor, at QuikQ’s request):
(i) A documented mistake in a Transaction amount charged to the Customer’s account found outside the scope of a Chargeback; (ii) A determination that a Chargeback is warranted under Section 5.3 above; or (iii) Fraudulent or willful misconduct on the part of Merchant in processing a Transaction (as confirmed by commercially reasonable investigatory measures employed or approved by QuikQ) which results in the failure or refusal of a Customer to make payment to QuikQ.
Following expiration or termination of the Merchant Agreement, QuikQ shall bill Merchant, and Merchant shall pay QuikQ within ten (10) Business Days for all amounts due in respect to Section 5.4(i)-(iii) above.
5.5 Transaction Reporting. QuikQ shall report all Transactions at all Merchant Locations within one (1) Business Day of the Transaction by providing a file containing the data fields set forth in Exhibit A to these General Provisions to the extent such data fields are available for the applicable Transaction. The manner of delivery for such reporting shall be as set forth in Exhibit A.
Merchant shall conspicuously and continuously display QuikQ’s signs, emblems, deals, logos and insignias (“QuikQ Marks”) at Merchant Locations, and on Merchant’s website and Merchant’s mobile app, as reasonably directed by QuikQ and utilizing pre-approved QuikQ Marks in accordance with any stipulations, guidelines or restrictions specified by QuikQ. The QuikQ Marks shall be used to notify Customers that Payment Instruments may be used at Merchant Locations and to otherwise facilitate the use of Payment Instruments. Merchant shall not use QuikQ Marks in any other manner without the prior written consent of QuikQ in each instance. QuikQ will provide Merchant with materials bearing the QuikQ Marks for display at the point of purchase. The display of QuikQ Marks shall be at Merchant’s expense. QuikQ may revoke this license as to QuikQ Marks at any time and Merchant shall immediately thereafter discontinue the display and any other use thereof.
7.1 Merchant Indemnity. Merchant shall defend, indemnify and hold harmless QuikQ, its parents, subsidiaries, affiliates, members, and each of their employees, owners, officers and agents from and against all claims, causes of action, liabilities, damages, costs and expenses, including reasonable attorneys’ fees, and any investigation, action or proceeding brought by any Federal or State regulator (the “Claims”), arising out of, or due, directly or indirectly, to (i) payments QuikQ makes to Merchant based on incorrect, fraudulent or unauthorized Transactions; (ii) any breach of any obligation of Merchant under the Merchant Agreement; (iii) the quality, specifications or other attributes of any fuel or other products or services sold to Customer by Merchant through use of a Payment Instrument or otherwise; (iv) the untimely or inaccurate provision of any Discount Information by Merchant to QuikQ; (v) the Re-pricing of Transactions; (vi) Direct Bill Transactions, including the Merchant’s failure to identify or accurately designate a Customer as a direct bill customer; (vii) any unauthorized access to or any use, theft, modification or loss of personally identifiable information (“PII”) or Transaction data in the possession or control of Merchant; and/or (viii) any negligent act or omission of Merchant in connection with Merchant’s performance under the Merchant Agreement, except with respect to each of (i) – (viii) above to the extent such Claim is caused by the negligence or willful misconduct of QuikQ.
7.2 QuikQ Indemnity. QuikQ shall defend, indemnify and hold Merchant harmless from and against any Claims arising out of or due, directly or indirectly, to (i) any breach of any obligation of QuikQ under the Merchant Agreement, (ii) any unauthorized access to or any use, theft, modification or loss of PII or Transaction data in the possession or control of QuikQ, and/or (iii) any negligent act or omission of QuikQ in connection with QuikQ’s performance under the Merchant Agreement, except with respect to each of (i) – (iii) above to the extent such Claim is caused by the negligence or willful misconduct of the Merchant.
7.3 Indemnification Administration. The indemnified Party shall provide prompt written notice to the indemnifying Party upon discovery of any Claims. Upon the indemnified Party providing such notice, the indemnifying Party shall perform its obligations hereunder and have the right to exercise control over all aspects of the Claims, including selection of legal counsel; provided that the indemnifying Party shall not admit to liability on behalf of the indemnified Party or agree to any settlement terms without the indemnified Party’s prior written consent, which shall not be unreasonably withheld. The indemnifying Party shall not be responsible for fees or costs incurred by the indemnified Party prior to being provided written notice of its indemnification obligations under this Section 7.
Each Party represents and warrants that: (i) it is a duly organized, validly existing organization in good standing in each jurisdiction where it is necessary to perform under the Merchant Agreement; (ii) it has full legal right, power and authority to execute, deliver and perform under the Merchant Agreement; (iii) each person executing, delivering or performing under the Merchant Agreement on its behalf has the authority and legal capacity to do so; (iv) upon its execution of the Merchant Agreement, the terms and conditions thereof shall be binding upon such Party and enforceable against it in accordance with the terms thereof and hereof; (v) its obligations under the Merchant Agreement, and the Merchant Agreement itself, do not violate the terms of any agreement between it and a third party; (vi) its actions related to, and in performance of, the Merchant Agreement comply and shall continue to comply with all applicable laws; (vii) its performance under the Merchant Agreement shall not violate the intellectual property rights of any third party; and (viii) it is sophisticated with knowledge and experience sufficient to enable it to, by itself or with the assistance of its attorneys and/or advisors, evaluate the terms of the Merchant Agreement, and merits and risks of entering into the Merchant Agreement.
9.1 Confidential Information. The Parties acknowledge that, in order to effectuate the Merchant Agreement, QuikQ and Merchant may share confidential and/or proprietary information related to each Party’s respective business, that is not generally known or readily ascertainable by third parties at the time of disclosure and that the disclosing Party desires to protect against unrestricted disclosure or competitive use, including business records, financial information, operations and technical information, marketing or sales information, designs and specifications, data models, ideas, inventions, research, know-how, processes, algorithms, formulas, agreements with third parties, and any associated data, compilations, and analyses of the foregoing, regardless of its form or embodiment or the manner in which the disclosure is made, whether tangible or intangible (written, oral, electronic, magnetic or otherwise) (the “Confidential Information”). The "Discloser" is the Party disclosing and the "Recipient" is the Party receiving the Confidential Information.
9.2 Exclusions. “Confidential Information” will not include information (i) that is publicly available at the time of disclosure, (ii) which becomes publicly known other than as a result of disclosure by Recipient, (iii) that is already in Recipient’s possession or known to it at the time of disclosure (as evidenced in documentation), through no wrongdoing of Recipient, (iv) which is rightfully obtained by Recipient from third parties (as evidenced in documentation), or (v) that is or was independently developed by Recipient without the use of the other Party’s Confidential Information (and such independent development is documented in a contemporaneous writing).
9.3 Obligation of Confidentiality. Recipient shall keep in strict confidence all Confidential Information of Discloser and not disclose or use such Confidential Information except (i) in connection with the performance of such Recipient’s obligations under the Merchant Agreement, (ii) for the exercise of Recipient’s rights under the Merchant Agreement, (iii) in connection with Recipient’s relationship with a Customer, in which event Recipient shall use or disclose only such Confidential Information as pertains to such Customer; and (iv) as otherwise required by law or expressly permitted under the Merchant Agreement. Recipient shall use at least the same degree of care as it uses with respect to its own Confidential Information (and in no event less than reasonable care) to protect the same from unauthorized use or disclosure. Each Party shall inform its employees, contractors and agents as to the confidential and proprietary nature of the Confidential Information to which they may be exposed and take necessary actions to cause such employees and agents to abide by the terms hereof.
9.4 Permitted Disclosure. Notwithstanding the foregoing, each Party may disclose the other Party’s Confidential Information to the extent required by order or direction of a court, government agency or other governmental body of competent jurisdiction in the matter (with respect to which Recipient shall, to the extent legally permitted to do so, promptly provide written notice to Discloser to allow Discloser to seek a protective order or other appropriate remedy or restriction on disclosure). In the event that such protective order or other remedy is not obtained, or Discloser waives compliance with the provisions of this Section 9, Recipient shall only furnish that portion of Confidential Information for which Discloser has expressly waived compliance or that Recipient is legally required to disclose.
9.5 Duration of Duty. Recipient's duty to protect Confidential Information hereunder shall be for the Term and extend to three (3) years after the expiration or termination of the Merchant Agreement, except to the extent the same no longer qualifies as "Confidential Information" hereunder.
9.6 No License or Warranty. All Confidential Information remains the property of the Discloser and no license or other transfer of any intellectual property right is granted or implied by the Merchant Agreement or any related disclosure. Each Party acknowledges that all Confidential Information disclosed under the Merchant Agreement is delivered "as is" and Discloser makes no representation or warranty with respect to the accuracy or completeness thereof or its suitability for any particular purpose.
9.7 Remedies. The Parties agree that unauthorized use or disclosure of Confidential Information in violation of the Merchant Agreement will cause Discloser irreparable injury for which it would have no adequate remedy at law. If it reasonably appears that a Party has disclosed (or has threatened to disclose) Confidential Information of the other in violation hereof, the owner of such Confidential Information shall be entitled to seek immediate equitable relief, including injunction and specific performance (without evidence of damages or a showing of insufficiency of monetary damages and without posting a bond) to restrain the other from disclosing (in whole or in part) the Confidential Information, in addition to any other remedy available at law or in equity.
10.1 Default. “Default,” whether used as a verb or a noun, shall mean (i) the failure by a Party to perform any material term contained in the Merchant Agreement, (ii) an assignment by a Party to its creditors or a failure or inability to pay its debts as they mature, or (iii) the filing by or against a Party of a petition in bankruptcy, reorganization or other similar debt or receivership proceeding.
10.2 Notice of Default; Remedies. Except with respect to a default relating to the payment of money for which no notice or cure period shall apply, if a Party defaults in its performance under the Merchant Agreement and fails to cure such default within twenty (20) days after receipt of written demand from the non- defaulting Party, then the non-defaulting Party may (i) waive the default; (ii) seek equitable relief under Section 10.5 below, including specific performance or emergency judicial relief; and/or (iii) terminate the Merchant Agreement upon written notice to the defaulting Party. The Party may thereafter pursue, at its election, any available remedies in equity or at law, including damages, subject to the limitations and procedure prescribed in the Merchant Agreement, including Sections 10.3 through 10.6.
10.3 Arbitration Agreement; No Class Arbitration. Any dispute, controversy or claim arising out of, relating to or in connection with the Merchant Agreement, including disputes, controversy or claims arising out of the breach, termination or validity of the Merchant Agreement, and whether legal or equitable, shall be finally resolved by arbitration. The arbitrator or arbitration tribunal, as set forth in Section 10.4, shall have the power to rule on any challenge to its own jurisdiction or to the validity or enforceability of any portion of the agreement to arbitrate. THE PARTIES AGREE TO ARBITRATE SOLELY ON AN INDIVIDUAL BASIS, AND EXPRESSLY WAIVE THE RIGHT TO ARBITRATE ON ANY TYPE OF CLASS, REPRESENTATIVE OR OTHER MULTI-PARTY BASIS. THE ARBITRATOR OR ARBITRATION TRIBUNAL MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S OR ONE ENTITY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. NOTWITHSTANDING THE ARBITRATOR’S OR ARBITRATION TRIBUNAL'S POWER TO RULE ON ITS OWN JURISDICTION AND THE VALIDITY OR ENFORCEABILITY OF THE AGREEMENT TO ARBITRATE, THE ARBITRATOR OR ARBITRATION TRIBUNAL HAS NO POWER TO RULE ON THE VALIDITY OR ENFORCEABILITY OF THE AGREEMENT TO ARBITRATE SOLELY ON AN INDIVIDUAL BASIS. IN THE EVENT THE PROHIBITION ON CLASS ARBITRATION IS DEEMED INVALID OR UNENFORCEABLE, THEN THE REMAINING PORTIONS OF THIS SECTION 10.4 AGREEMENT TO ARBITRATE WILL REMAIN IN FORCE.
10.4 Arbitration Proceeding. Either Party may institute an arbitration proceeding by filing a claim with JAMS in Atlanta, Georgia. At the time of filing the claim the filing Party shall provide the other with a copy of the filing. Any arbitration shall be undertaken pursuant to the Federal Arbitration Act, where applicable, and the decision of the arbitrator shall be final, binding, and enforceable in any court of competent jurisdiction. Arbitration shall be held in Atlanta, Georgia, in accordance with the JAMS Comprehensive Arbitration Rules and Procedures (the “Rules”), or, upon mutual agreement of the Parties, the JAMS Optional Expedited Procedures. There shall be one (1) arbitrator unless the amount in controversy exceeds $1,000,000, in which case either Party may elect to require a panel of three (3) arbitrators. The single arbitrator shall be selected by mutual agreement of the Parties, and if the Parties cannot agree, the arbitrator shall be selected as prescribed the Rules. In the event the amount in controversy permits one Party to elect to require a panel of three (3) arbitrators, and a Party exercises that right, each Party shall select one arbitrator and the two arbitrators shall select an independent third arbitrator to act as the chief arbitrator. The Parties shall share equally the fees and expenses of the arbitrator(s) until conclusion of the matter. The arbitrator(s) shall award the prevailing Party its costs and attorneys’ fees in connection with the arbitration and shall order that the prevailing Party be reimbursed for its share of arbitrator and JAMS fees incurred. The decision of the arbitrator shall be accompanied by a reasoned opinion and is subject to the limitations stated in this Section 10. Except as may be required by law, neither a Party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both Parties.
10.5 Emergency Relief. If either Party determines the need to obtain emergency or preliminary injunctive relief, that Party shall notify JAMS and the other Party, in writing, of its intent to seek injunctive relief of the matter. The Emergency Relief Procedures set forth in Rule 2(c) of the Rules shall govern such process.
10.6 Nature of Remedies; Limitation of Liability. All remedies under the Merchant Agreement shall be deemed cumulative and not exclusive. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY, WHETHER IN AN ACTION OF CONTRACT OR TORT, FOR ANY LOST PROFITS, LOSS OF USE, LOST BUSINESS OPPORTUNITIES, OR OTHER INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHICH MAY ARISE IN CONNECTION WITH SERVICES PROVIDED UNDER THE MERCHANT AGREEMENT, EACH OF WHICH IS HEREBY PRECLUDED AND WAIVED BY AGREEMENT OF THE PARTIES, EVEN IF THE OTHER PARTY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; PROVIDED THAT THE FOREGOING LIMITATIONS SHALL NOT APPLY TO THE EXTENT SUCH DAMAGES ARISE OUT OF THE WILLFUL MISCONDUCT OF THE OTHER PARTY.
10.7 Third Party Beneficiaries. Each supplier, service provider or subcontractor retained or engaged by QuikQ in connection with the Services (collectively, the “Service Provider”) is hereby expressly made a third party beneficiary of and to all rights and remedies of QuikQ hereunder.
10.8 Survival. Accrued settlement, reporting and payment obligations, together with the provisions of Sections 5.4, and 7 – 10 and 12 shall survive the expiration or termination of the Merchant Agreement.
QuikQ may change the terms of the Merchant Agreement, Attachment A thereto, these General Provisions and the Policies and Procedures, as well as effect new terms (including, without limitation, adding new or changing fees and payment or settlement terms), from time to time in its sole discretion (each a “Change”). QuikQ will give notice of a Change in writing, or through its website or online portal. Merchant’s use of the Services after ten (10) days from the date notice of a Change was given constitutes acknowledgment and acceptance of the Change, as of the actual effective date of such Change.
Time is of the essence in the Merchant Agreement. Except with respect to the acceptance and processing of Transactions, if the terms of the Merchant Agreement require performance of any act or the expiration of any time period on a non-Business Day, the performance of such act or expiration of such time period shall be the next Business Day. The terms of the Merchant Agreement shall not be construed in favor of or against either Party, but shall be construed as if Merchant and QuikQ jointly prepared the Merchant Agreement because both Parties are sophisticated business parties who had sufficient opportunity to consult with legal counsel prior to entering into, and agreeing to, the Merchant Agreement. If any provision of the Merchant Agreement is held to be void or unenforceable, such provision will be deemed modified so as to conform as nearly as possible to the void or unenforceable provision while still remaining valid and enforceable, and the remaining terms of the Merchant Agreement shall not be affected. The word “including” wherever used in the Merchant Agreement shall be deemed to be followed by the words “without limitation.” The Merchant Agreement may be executed electronically and may be transmitted by facsimile, email or in original. The Merchant Agreement may be executed in any number of counterparts, each of which (assuming no modification or alteration) will constitute an original, and all of which, when taken together, will constitute one and the same instrument. It is the intent of the Parties that, to the extent lawful, the laws of the State of Delaware, govern the validity and interpretation of the Merchant Agreement. Except as otherwise provided in the Merchant Agreement, the rights of Merchant may be assigned, in whole or in part, only upon the prior written consent of QuikQ. QuikQ may assign the Merchant Agreement, in whole or in part, provided that the assignee assumes all obligations of QuikQ under the Merchant Agreement. The Merchant Agreement embodies the entire understanding between the Parties with respect to the subject matter thereof and shall be binding upon and inure to the Parties, their respective successors and assigns.
The Transaction reporting (aka Settlement) is exported in a CSV format to an FPT/SFTP Server. * SETTLETRAN.CSV field definitions:
|Drive Name||Char||25||-||Jane Doe||Ae|
The Merchant Security Policy refers to the commitment to treat information of employees, customers (fleets and other interested parties) with the utmost care and confidentiality.
With this policy, all data gathered, stored and handled would be transparently and with respect towards individual rights.
This policy refers to the merchant’s responsibility for the following:
- Designating an employee who will be responsible for overseeing the merchant’s data security controls and procedures;
- Maintaining commercially reasonable administrative, technical, and physical safeguards with respect to any payment information and complying with all applicable data security and privacy laws;
- Complying with all security procedures mandated by the payment processor;
- Maintaining the security of all point of sale equipment;
- Providing training to employees regarding identifying evidence of tampering and other security procedures;
- Setting access limitations to any payment information or payment equipment;
- Prohibiting merchant from retaining any payment information once the transaction is completed and from sharing the payment information with any party other than the payment processor;
- Immediately notifying the payment processor of any actual or suspected security breach;
- Immediately notifying the payment processor of any lost or stolen point of sale equipment;
- Indemnifying the payment processor for notification, regulatory, investigatory, and other costs related to any data security incident affecting the payment processor;
- Agreeing to permit the payment processor to conduct audits of its security measures.
Employees of the merchant (company) and its subsidiaries must follow this policy. Point-of-Sale vendors, contractors, consultants, fleets and any other external entity are also covered. Generally, this policy refers to anyone who collaborates with or acts on the merchants behalf and may need occasional access to data.
As part of operations, the merchant will need to obtain and process information. This information includes any offline or online data that makes a person identifiable such as names, addresses (physical and/or email), usernames, digital footprints, etc.
This collected information should be in a transparent way and only with the full cooperation and knowledge of interested parties. Once this information is available, the following rules apply.
The data will be:
- Accurate and kept up-to-data;
- Collected fairly and for lawful purposes only;
- Transmitted and processed by QuikQ within its legal and moral boundaries;
- Protected against any unauthorized or illegal access by internal or external parties
The data will not be:
- Communicated informally;
- Distributed to any 3rd party other than the ones agreed upon in this agreement with QuikQ to meet its core business and application (exempting legitimate requests from law enforcement authorities);
- Transferred to 3rd party organizations that do not have adequate data security policies.
To exercise data security, the merchant is committed to:
- Restrict and monitor access to sensitive data;
- Train employees in online privacy and security measures;
- Ensure a secure network to protect data from cyber-attacks;
- Establish clear procedures for reporting privacy breaches or data misuse;
- Establish data security practices (not limited to: data encryption, access authorizations, backups, document shredding, secure locks, etc.).
All principles described in this policy must be strictly followed. A breach of data protection guidelines will invoke disciplinary and possible legal action.