Case Study: Burton Logistics

Burton Logistics Took Fraud Out of Its Fuel Program with SmartQ RFID

A family-owned North Carolina carrier put SmartQ RFID on every truck, at its own terminal and on the road. Fraud hasn’t been a problem since.

Watch the Burton Logistics story above, or read it here.

A Fraud Problem Every Fleet Knows

Burton Logistics has been moving freight out of Burlington, North Carolina since 1986. The family-owned carrier runs 86 to 88 trucks and went through about 57,000 gallons of fuel in July alone.

At that volume, every gallon has to be accounted for, and physical fuel cards made that hard. Cards stayed behind in trucks. Drivers held onto them. Cards went missing. And like a lot of fleets, Burton found itself paying for fuel it never bought.

“A lot of the issues we have in our fleet, or I think across any fleet, is credit card fraud, us getting dinged for stuff we didn’t buy,” said Jeremy Burton, Vice President.

A Tag on Every Truck

Burton outfitted every truck with SmartQ RFID. Now, when a truck pulls up to a pump, whether it’s at Burton’s own terminal or a truck stop, the pump activates as soon as the truck arrives. The driver enters a personal PIN and starts fueling.

There’s no card to carry, lose or hand off.

“With QuikQ technology, we don’t have to worry about lost fuel cards,” said Nathan Burton, President. “It saves them a tremendous amount of time.”

The Right Fuel on the Right Truck

Burton also no longer has to worry about drivers keying in the right truck number. Every gallon gets tied to the right truck automatically, so the numbers line up without anyone chasing them down.

And the problem that started it all went away.

“Fraud has been eliminated,” said Jeremy Burton. “We have not had fraud since we’ve started.”

The back office feels the difference every day. Burton downloads the previous day’s transactions from QuikQ, with gallons, price and discount for each one, already assigned to the right truck.

“It makes my whole life easier in the back office,” said Nathan Burton.

A Partner That Understands the Business

For Burton Logistics, the technology is only part of it. The other part is working with people who know trucking.

“I would 100% recommend anybody to QuikQ,” said Nathan Burton. “They understand our business logistics. They know what we’re talking about.”

“At the end of the day, we always have resolutions for us when we need them, and they’re constantly growing in the industry and making things easier,” Jeremy Burton added.

Want to see how SmartQ RFID can help protect your fleet? Give us a call.